Returning goods

For returning goods please submit product returns claim and return goods to the nearest Hawaii store.

After receiving an order, the consumer has the right to withdraw from the contract entered into at the web store within 14 days. In order to return goods, the consumer has to submit a request for withdrawal from the purchase of goods and its standard form can be found on the website of the Hawaii.ee web store and send it to e-mail address of Hawaii.ee web store eshop@hawaii.ee no later than within 14 days of the receipt of the product. The reason of withdrawal is also recommended.

The invoice of the purchase must be added to the request of withdrawal. The product must be returned in original package, package and product must be without any damages.

If the condition of the product to be returned has deteriorated, the consumer is responsible for the decreased value of the object due to its use only if the product has been used in any other way than is needed to verify its nature, qualities and proper functioning. To verify the object's nature, qualities and proper functioning, the consumer should treat and use the object only in the manner that would be generally allowed in a store.

The consumer has to return the goods within 14 days following the submission of the request for withdrawal or provide evidence that they have given the goods to the logistics company within the mentioned period. Returning the goods via the logistics company, the consumer takes the responsibility to pack the product properly, according to the logistics company requirements.

The client does not have to return goods via the logistics company if the Hawaii.ee web store has agreed to return the goods to any of Hawaii Express’s stores (excluding Narva).

If the consumer withdraws from the contract within 14 days of receipt of goods, the consumer bears all costs of postage when returning the product. Consumer can only  change product one time after receiving the goods. Products which are already changed (size, color) can not be changed again.

After receiving the request for withdrawal the Hawaii.ee web store will promptly – no later than within 14 days – refund all the fees received from the consumer under the contract, including the transport fees paid by the consumer; however if the consumer has explicitly chosen a delivery method that differs from the cheapest option offered by the seller, the web store is not required to reimburse the cost that exceeds the costs arising from the regular method of delivery.